Built to last. Backed in writing.

1. Warranty Structure

1.1 Manufacturer Warranty (§16 of Terms)

Custom Products purchased from Your Door LLC are covered by the applicable manufacturer's warranty for the specific product. Your Door LLC is a reseller. The manufacturer's warranty is the primary warranty on the product itself. Your Door LLC will assist you in asserting warranty claims with the manufacturer and, where applicable, will coordinate repair or replacement.

1.2 Your Door LLC 5-Year Limited Workmanship Warranty

Where expressly provided in writing in your order documents, Your Door LLC offers a 5-year limited workmanship warranty on Custom Products covering defects in materials or workmanship that are attributable to the product as delivered — not to installation, site conditions, or Customer-provided specifications. This warranty runs from the date of delivery.

This is a LIMITED WARRANTY. It applies only where Your Door LLC's workmanship warranty has been expressly confirmed in writing in your order documents. If no workmanship warranty is stated in your order, manufacturer warranty terms apply.

2. What Is and Isn't Covered

3. Warranty Remedy (§8.5, §16 of Terms)

If your product has a legitimate defect in materials or workmanship covered by this warranty and not attributable to installation, misuse, or site conditions, the remedy is:

• Repair of the defective product or component, or
• Replacement of the defective component or product (at the Company's election).

Refunds are not provided for warranty issues except where required by applicable law. The Company will determine the appropriate remedy based on the nature and extent of the defect.

4. How to Make a Warranty Claim

• Email info@yourdoorllc.com with your name, order number, product description, and a description of the issue.
• Include photographs of the defect.
• Do not install the product if you discover a significant defect before installation — contact us first.
• Do not attempt to repair the product yourself without Company authorization, as unauthorized repairs may void coverage.

Claims for Nonconformity discovered at delivery (wrong product, shipping damage, visible defect) must be reported within 2 business days of delivery per Section 14 of the Terms. Warranty claims for hidden defects discovered after installation should be submitted promptly upon discovery.

5. Installation and Warranty Interaction

Warranty coverage assumes the product was installed in strict compliance with the manufacturer's installation instructions and requirements. Damage occurring during installation or caused by improper installation, handling, shimming, fastening, sealing, waterproofing, squaring, leveling, or use of incorrect hardware or materials is the sole responsibility of the Customer and/or the installer, and voids or limits applicable warranty coverage (§15 of Terms).

If installation is not included in your Contract, you are responsible for hiring, paying, and supervising installers. Your Door LLC is not responsible for any defects or damage of any kind arising from installation by any third-party installer.

6. Limitation of Liability (§16 of Terms)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR DOOR LLC'S TOTAL LIABILITY FOR ANY WARRANTY CLAIM SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO YOUR DOOR LLC FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. YOUR DOOR LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, COST OF SUBSTITUTE PRODUCTS, OR BUSINESS INTERRUPTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE. NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE CONSUMER PROTECTION LAWS.

7. Regulatory Compliance

7.1 Magnuson-Moss Warranty Act (15 U.S.C. §2301 et seq.)

This warranty is a "limited warranty" as that term is used under the Magnuson-Moss Warranty Act ("MMWA"). Nothing in these Warranty Terms is intended to disclaim or limit any implied warranty of merchantability or fitness for a particular purpose to a duration shorter than the duration of this limited warranty. To the extent MMWA applies, Your Door LLC will not unreasonably exclude or limit implied warranties beyond what the Act permits. The warranty remedies set forth in Section 3 are the exclusive remedies available under this limited warranty, subject to any rights that cannot be waived under applicable federal law. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

7.2 Texas Governing Law; Venue; Out-of-State Buyers

This warranty and any dispute, claim, or controversy arising out of or relating to it shall be governed exclusively by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent superseded by applicable federal law. Your Door LLC is a Texas limited liability company headquartered in Houston, Texas. All products are designed, procured, and sold from Texas. By accepting these Warranty Terms and purchasing a product from Your Door LLC, you agree that:

• (a) The exclusive venue for any warranty dispute not subject to arbitration under Section 8 shall be a court of competent jurisdiction located in Harris County, Texas;
• (b) You waive any objection to venue in Harris County, Texas on grounds of inconvenience, your state of residence, or the location of product delivery or installation; and
• (c) You waive any right to bring a warranty claim in the courts of your state of residence or the state in which the product was delivered or installed, except to the extent such waiver is prohibited by applicable law.

Nothing in this Section limits Your Door LLC's right to compel arbitration under Section 8 or to enforce any arbitration award in any court of competent jurisdiction.

7.3 California Song-Beverly Consumer Warranty Act — California Buyers Only

To the extent a Customer qualifies as a "buyer" under the California Song-Beverly Consumer Warranty Act and the product is purchased for personal, family, or household use and sold at retail in California, the following apply notwithstanding any other provision of these Warranty Terms:

• (a) Implied warranties of merchantability and fitness for a particular purpose are not disclaimed and shall run concurrently with the duration of this limited warranty.
• (b) If Your Door LLC or its authorized service provider is unable to repair or replace a defective product within a reasonable number of attempts, and the defect substantially impairs the product's use and value to the Customer, the Customer may be entitled to a replacement or a refund of the purchase price, minus a reasonable allowance for use.
• (c) Your Door LLC shall not impose a duty on a California consumer Customer to pay any charge for a warranty repair that is covered under this warranty.

7.4 Texas UCC Disclaimer of Implied Warranties (Tex. Bus. & Com. Code §2.316)

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED AS TO PRODUCTS NOT COVERED BY AN EXPRESS WARRANTY UNDER THESE TERMS OR WHERE THE PRODUCT IS SOLD FOR COMMERCIAL OR BUSINESS USE. FOR CONSUMER CUSTOMERS, IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE PERIOD OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

8. Questions and Claims

For warranty questions or to file a claim, contact Your Door LLC at:

Warranty disputes are subject to binding arbitration in Harris County, Texas under the AAA Consumer Arbitration Rules, unless you opted out within 30 days of signing your Contract (see Terms §20.4). This warranty gives you specific legal rights. You may also have other rights that vary by state.

Your Door LLC | Limited Warranty Terms | 2026